updated on 15.03.22
2. Contacting us
2.1 Magnetic (the Company) will be the data controller for any personal data that you supply to us as part of the services you are contracted to receive from us, or that we collect from you when you use our Site. We are a company registered in England with registered offices at Studio 213, Brickfields Business Centre 37 Cremer Street, London, E2 8HD, UK, with the number 7508375. For more information about us please browse our website.
Address: Studio 213, Brickfields Business Centre 37 Cremer Street, London, E2 8HD, UK.
Our website is hosted on the WIX platform which has servers outside of EU.
3. The information that we collect from you on the Site
3.1 We will collect any information that you provide to us when you contact us via phone, email or through our Site. This information may include your name, email address, phone number, or social media usernames which will be used for providing the services to you, processing any purchase orders you created with us, contacting you with further information about our services or improving the Site, and any such feedback may be introduced in any of Magnetic’s Site(s).
3.2 We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with our Site.
4. Use of your information
4.2. In addition to the specific uses set out in section 3 above, we may use your information for the following purposes:
4.2.1. to ensure that content from our Site is presented in the most effective manner;
4.2.2. to send you general (non-marketing) commercial communications, such as information about the Site and services provided to you by us at that time;
4.2.3. to provide customer service in relation to your use of the Site, to contact you, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our services;
4.2.4. to develop, improve the Site so as to improve your browsing and viewing experience;
4.2.5. to provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user;
4.2.6. to provide you with marketing communications by electronic means (such as email, post, SMS and/or MMS) about our products, services, events, which you have requested to be sent; and for security purposes. We always ask if we can contact you with marketing information. If we ever send anything to you in error or without permission just let us know and we’ll ensure that it never happens again.
4.2.7. You have the right to ask us not to process your personal data for marketing purposes, or ask us to delete your information fully.
5. Disclosure of your information
5.2. We may disclose your personal information:
5.2.1. to any affiliate or third party to whom disclosure is necessary to enable us to provide you with any services or products that you have requested through the site which may be provided by such affiliates or third parties;
5.2.2. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
5.2.3. if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
5.2.4. to any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).
6. Third party content, websites and contributors
6.1. Our Site may contain content and links to other websites and microsites that are operated by third parties. In addition, advertisements contained on our Site may operate as links to that advertiser’s website, and such advertisers and third parties may also use and place cookies on your computer.
7. Security and data retention
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
8. Security and data retention
8.1. We employ appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits.
8.2. Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the internet.
9. International data transfers
9.1. The data that we collect from you may be transferred to, and stored in the UK. In addition, another of our service providers may provide data processing services on our behalf. These companies may be located in, or use IT equipment located in, countries outside the European Economic Area or different to that in which your information is collected. Where this is the case, we will take steps to ensure that your information receives an equivalent level of protection.
9.2. Our main office is in the United Kingdom, your information may be processed in the United Kingdom and other locations globally, including Turkey where it may be subject to access requests from governments, courts or law enforcement in Turkey.
9.3. By submitting your personal data, you agree to this transfer, storing or processing.
10. Other Important Privacy Information
10.1. When a customer asks for advice or a quotation, sends an enquiry via the contact forms on our Site we collect data to provide the service, or provide an answer. We thrive to provide the best experience with our services.
When a customer engages with a Magnetic sales representative, we collect the customer’s name and contact data, along with information about the customer’s organisation, to support that engagement.
When a customer (or supplier) pays for (or provides) services, we collect contact and payment data to process the payment.
If you have a question about how we use your data in a particular type of interaction or would like details of information held by us about you or to opt out of any or all types of contact, please contact using the contact information provided in section 2 above with your request and we’ll respond in a timely way.
11. Your rights
Magnetic are registered with ICO, with the registration number: ZA288638.
You have the following rights in relation to personal data held on you by the Company:
The right to be informed about how personal data is used – (this notice)
The right to access a copy of personal data that the Company holds about you
The right to rectification of any errors in personal data held by the Company
The right to erasure of any personal data
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision-making including profiling:
The Company does not operate any automated decision-making systems.
If you wish to learn more about these rights and how they operate, please look at the ICO’s website https://ico.org.uk/for-the-public/.
You have a right to request a copy of the personal data that we hold about you. If you would like a copy of some or all of your personal data please email email@example.com or write to our Company Data Protection Manager at Magnetic London Creative Services Ltd, Studio 213, Brickfields Business Centre, 37 Cremer Street, London, E2 8HD, UK. Proof of your identity will be required for security purposes.
If you are unhappy with the response that you receive from us when you exercise your GDPR rights or Data Protection Act 2018 rights, you have the right to lodge a complaint to the ICO. More guidance about raising a complaint with us is available on the ICO’s website https://ico.org.uk/for-the-public/raising-concerns/and for raising a complaint with the ICO, more information is available on https://ico.org.uk/concerns/